Communications

Bandwidth

Calls and texts run over Bandwidth's network, but the record, consent, recording and transcript stay in Kaffeine and your agency's custody.

What you get

The phone system, inside the CRM

Click to call from the record and answer inbound calls without a desk phone.

Texts from templates with placeholders, and STOP replies suppressed automatically.

Recordings stored in your custody with retention, legal hold and purge.

Inbound calls matched to the caller's record and routed to the right producer.

Calling windows, Do-Not-Call suppression and dial limits enforced before a call is placed.

Your account, your records

Numbers and credentials belong to your agency, so you keep the records and the phone numbers even if you leave.

Multi-engine quoting for Medicare Advantage, Part D, Medigap, ACA on/off exchange, life, final expense and ancillary. One view, one client record.

A guided move off Radius Bob: clients, policies, notes and attachments, checked with a dry run before anything counts.

Entity APIs, workflow webhooks and signed callbacks for lead vendors, carrier feeds and your own systems.

SAML and OIDC single sign-on with SCIM provisioning, step-up authentication and impersonation auditing.

We'll show the integration running on your own numbers, carriers or systems.